Your Tapcheck balance is based on your earnings.
Depending on your company, your available balance is either based on actual hours you've worked or earnings from available payroll data. If fewer hours have been reported or your payroll data isn’t up to date yet, your balance may appear lower than expected or unavailable.
If your balance looks lower than expected (or you don’t see one at all) there are a few common reasons this might happen.
Common Reasons Your Balance May Be Low or Missing
Click on a topic below to learn more about what might be causing your balance issue and how to resolve it:
⏱️ Hours Worked Not Yet Appearing
⏱️ Hours Worked Not Yet Appearing
If your company uses a clock-in/clock-out system, a missing or low balance may mean your recent hours haven’t been submitted or approved yet. Your balance may also temporarily show as $0 if you're still working your shift or it's the first day of a new pay cycle.
🔍 How to Resolve:
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If you're paid hourly:
- Make sure you’ve clocked in and out correctly.
- It can take up to 24 hours after your shift ends for your balance to update.
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If you're salaried:
Salary balances typically update between 5:00–5:30 PM, Monday through Friday (local time).
During new pay cycles, which usually restart on a weekend, please wait 24 hours until you finish the first shift of your new pay cycle to see a balance.
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Weekend or Holiday Shifts:
Weekend or holiday shifts may not update until the next business day.
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Manager Approval:
- If your shift hasn’t been approved by your manager (may not apply to all employees, only applies to employees that require approvals), you will need to wait until your manager approves your hours. This may take 24 hours.
📞 When to Contact Tapcheck:
- Hourly: If it’s been more than 24 hours since your shift ended and your balance still hasn’t updated.
- Salary: If your balance hasn’t updated by end of day on a weekday when it normally should.
- Manager Approval: If you have confirmed that your manager has approved your hours, you should contact Tapcheck.
📅 Timing of Payroll Updates
If your balance is missing or showing as $0, it could be due to the timing of your employer’s payroll updates. This typically happens at the start or end of a pay period when payroll is still being processed or hasn’t refreshed yet. This can happen if:
- We don't have enough payroll data to generate a balance.
You’re in between pay periods.
Your balance will refresh once the new pay cycle starts.
Your company only updates earnings during regular business hours (e.g., Monday–Friday, 9 a.m.–5 p.m.).
Updates may pause over the weekend or on holidays.
Your company’s payroll system hasn’t synced with Tapcheck yet.
🔍 How to Resolve:
- If it’s the weekend or start of a new pay cycle, check your balance amount again end of day Monday.
- Allow time for your employer’s system to sync with your hours worked. If it’s been more than a day, follow up with your employer.
📞 When to Contact Tapcheck:
- If you are in a new pay cycle and it has been over 24 hours since your first completed shift, please contact us and we are happy to help!
💵 Deductions May Affect Your Available Balance
Even if your hours have been reported or we have enough paycheck data, your available balance may still appear lower than expected if you have fixed deductions (like benefits, garnishments, or other withholdings).
🔍 How to Resolve:
You’ll need to earn enough to cover those deductions before you have early access to any on-demand pay.
📞 When to Contact Tapcheck:
- If you're unsure how deductions are affecting your balance, reach out to your employer or Tapcheck Support for clarification.
- If you see that your deductions in your balance calculation are higher than the deductions in your most recent check, please contact our Support Team for further investigation.
💰 Transfers Already Made
If you’ve already made one or more transfers during the current pay period, your available balance may have decreased accordingly.
🔍 How to Resolve: Check your transfer history to confirm what’s already been accessed. Your balance will reset with the next pay cycle.